The headphones jack is not enabled by the Realtek Audio drivers. Now I’m upgrading to an android. For anyone out there thinking Beats X are great, they are (when they work), but it has been 15 months having these headphones and I am on need of a fourth pair. Now I am on my third pair of Beats X, and two days ago the same problem again. I tried it with another ipod and it did the same exact thing. You might want to charge your powerbeats first and wait for it for a few minutes. This is a tip given by the Apple Beats support team, at first I wasn’t aware that the iOS version running on my iPhone might be the culprit, so I upgraded my iPhone to the latest iOS but it didn’t work either. It’s the BeatsX and this time it works perfectly to turn on and pair with my iPhone. A couple of months pass and my son lost an earbud on his, so I told him to get one of mine. I’ve tried everything you’ve done with no results. please help. They fooled me once, fouled twice, shame on them, if i am foolish enough to be fooled again Shame on me! Red white red white red. I am on my second pair and they stopped working. There is a saying you get what you pay for in this case I got nothing close in the ridiculous price of this product was a slap in the face. It’s a Beats X!! This allows for private audio using headphones, and the rear jack is enabled when the headphones are disconnected. I really like the product, but the fact that they are finicky and just die is a real issue. No wait little fuss. I called back and got a different rep, who sounded like he was very aware of this problem, and said they would send me a new pair (will be my third). Did the whole reset thing (which lacks detail – hold until red flashing or white flashing, or is even supposed to flash). I left them hanging on my rear view mirror and tried them periodically and they started again. Day 13: visited Apple Genius Bar in the city and a technician checked my device, said it’s defected and need to return to the factory for repair and he promised that the device will be fixed and mailed to me as soon as possible. Just spent 40 minutes on chat support last night, and was disconnected, then called today and was left on hold for 15 minutes. None of the earphones controls work . While trying your Step 3 I almost ripped them apart xD For me, the techniques shared by Apple tech geek is nothing new, but they ended up with helping me book an onsite reservation with Genius Bar, which I appreciated. Day 5: Charged Beats X, I could see the blinking white light, but still couldn’t pair it with my phone. Go to the next step. Go to Step 2. Anyway, it took me a lot of attempts trying to fix the problem, not to mention the weeks waiting for Apple (who bought Beats a few years ago) to mail me a new working device. I agree! When I looked up how to fix it, all i could get was how to reset it, and it won't do that either. Beats Studio 3 wireless headphones won't turn on and won't reset. Yeah, that’s pretty much what I “suffered” from this BeatsX earphone. For me, I ended up letting the guy take my device and once I filled a form with my address info, I left the Genius Bar. Release both buttons until the LED indicator light flashes. My beats won't turn on, just keep flashing white 3 times. Learn about sound troubleshooting for headphones or Bluetooth troubleshooting. They’ve been working OK up until this morning when one of the earphones hadn’t charged, so I charged them again, unsure if both charged, as annoyingly it doesn’t always show on my iPhone X display. Don’t do it!!!! If you are using an iPhone, see this guide: https://support.apple.com/en-us/HT204204, For Android phones, see this article: https://www.techadvisor.co.uk/how-to/google-android/update-android-3614890/. That's not the case. We offer the parts and tools or you can send them to us for repair. I mean i can listen to music nd stuffs using the earphone but the mic and button won't work . Once your device and your headphones are already paired, reconnecting them in the future won't be a problem anymore. I took it to an audio shop that services headphones and earphones. Hey man i had the exact same problem, battery was fully charged but as soon as you take it off charge it wont turn on and the light doesnt even turn on. How to Enable or Disable Spatial Sound for Headphones in Windows 10 Starting with Windows 10 Creators Update build 15063, Windows Sonic: Microsoft’s next-gen spatial audio platform provides a powerful, immersive sound experience with support for Dolby Atmos. When she is not writing, she loves getting close to nature and shoot photos with her iPhone and Canon EOS 80D. Here is why your Powerbeats won’t turn on: A software glitch. Red white red white red. 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